Short answer: most AWeber problems are not bugs — they are configuration. Emails landing in spam usually trace to sending identity and list quality; automations that do not fire usually trace to an inactive trigger; forms that do not show usually trace to a missing embed. Work through the four categories below and you will resolve the majority of issues without contacting support. If you cannot, the vendor offers 24/7 phone, chat and email support (vendor-stated).
Independent analysis. This page may contain affiliate links.
1. Emails land in spam or do not arrive
This is the most common complaint and rarely the platform’s fault. Diagnose in this order:
- Sender identity. Send from a domain you control, not a free consumer address, and keep the from-name consistent.
- List quality. A single imported old list can tank your reputation. Send only to engaged contacts.
- Volume ramp. Do not jump from 50 sends to 5,000 overnight; increase gradually.
- Content. Link-heavy emails from a new domain look like spam. Keep the first sends plain and relevant.
2. Automations do not fire
An automation that stays silent is almost always in draft, or its trigger does not match reality.
- Confirm the automation is active, not draft.
- Check the trigger is “new subscriber” if you expect it on opt-in.
- Check whether an existing tag or segment condition excludes the contact.
- Run a test subscription with a fresh address and watch the sequence fire.
3. Signup forms or landing pages do not display
If a form is invisible on your site, the embed is usually missing or blocked. Re-paste the form code into the page or your site’s footer, and clear any caching plugin. On WordPress, the official plugin is the tidier route than hand-pasting HTML. If a landing page will not publish, check that the free plan’s page limit has not been reached — the free tier includes one landing page.
4. Billing and plan confusion
Two things confuse new users. First, the free plan is permanent but capped at 500 subscribers; second, the 14-day trial converts to a paid subscription automatically when it ends. If a charge surprised you, it is almost certainly the trial rollover. Decide before day 14 whether to stay on a paid tier or drop back to free. Pricing scales with subscriber count, so check the live tiers on the vendor’s pricing page.
A quick troubleshooting checklist
| Symptom | First thing to check |
|---|---|
| Spam folder | Sender domain and list quality |
| Automation silent | Draft status and trigger |
| Form missing | Embed code and caching |
| Unexpected charge | Trial rollover date |
| Cannot add more | Free-plan caps (one page, one automation) |
When to contact support
If you have worked the checklist and something still fails — a genuine deliverability block, an account-access issue, or a billing error — use the vendor’s 24/7 support rather than guessing. Have your account email, the affected campaign name and the exact error ready; it shortens the conversation dramatically.
How to prevent problems before they start
- Use a consistent sender identity from the first send.
- Grow the list only with genuine opt-ins.
- Ramp sending volume gradually rather than in spikes.
- Test every automation with a fresh address before trusting it.
- Diary-check the trial rollover date so no charge surprises you.
Most of the issues in this guide are easier to avoid than to fix, and all five habits cost nothing to adopt.
Diagnosing deliverability like a pro
When mail goes missing, separate the possibilities instead of guessing. Is the issue everyone or just some recipients — a single mailbox provider going quiet suggests a filtering decision, not a platform failure. Is it all sends or just one campaign — a single flagged email usually points at content or a link. Did the problem start after a list import — that implicates list quality. And is the domain new — new domains need warming. Answering those four questions narrows the cause fast, and often removes the need to contact support at all.
Try AWeber free — email marketing, automation and landing pages in one account. Start free — this link does not change the price you pay.
Bottom line
Most AWeber problems are setup problems, and the fixes are quick: verify your sending identity, keep your list clean, confirm automations are active, and diagnose forms by re-checking the embed. Do that before assuming the platform is at fault.
Read our full AWeber review for the complete verdict, comparison and pricing breakdown.
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